Question 1

What makes your cover letters different from templates?

Accepted Answer

Our Targeted Cover Letters ($180) are strategically written using the AIDA model (Attention, Interest, Desire, Action) with target role and keyword research. Each letter is customized for your specific role and industry, not a generic template.

Question 2

Can I get multiple cover letters for different roles?

Accepted Answer

Yes, our Additional Cover Letter service ($120 per letter) provides targeted cover letters for different roles or industries, each with role-specific keyword research and ATS optimization while maintaining consistent styling with your resume.

Question 3

Do you write government job applications and selection criteria?

Accepted Answer

Yes, we specialize in government job applications including NSW government roles. Our writers understand the specific requirements for addressing selection criteria and public sector application formats.

Question 4

How does your service delivery process work?

Accepted Answer

Our 5-step process includes: 1) Initial consultation to understand your needs, 2) Agreement and initial payment to secure your project, 3) Information gathering to collect all necessary details, 4) Creating your solution using our proven methodology, and 5) Review and delivery with your feedback and final product handover.

Question 5

Do you require payment upfront?

Accepted Answer

We require 50% upfront payment after signing our service agreement to secure your project, with the remaining 50% due upon project completion and your satisfaction confirmation.

Question 6

How many revisions do I get?

Accepted Answer

We include revisions in our service to ensure your complete satisfaction. We present your solution for review, gather your feedback, and implement any necessary adjustments before final delivery. Projects are generally completed within 1-2 revisions max, however we are commited to ensuring you are completely satisfied with the final product.

Question 7

What documentation do you provide?

Accepted Answer

We provide comprehensive documentation including implementation guides, user manuals, development documentation for websites, security guidelines, SEO guides, deployment instructions, and all support materials needed for your solution.

Question 8

Can I get a package deal for multiple services?

Accepted Answer

While our services are individually priced, we can discuss bundled solutions during your consultation. Many clients combine resume writing with website development for a comprehensive professional presence.

Question 9

Do you offer payment plans?

Accepted Answer

Our standard payment structure is 50% upfront and 50% on completion. For larger projects, we can discuss payment arrangements during the initial consultation.

Question 10

Are there any hidden costs?

Accepted Answer

All costs are transparent and outlined in our SLA. The only additional cost you'll encounter is domain registration if you choose website services. All features listed in each service are included in the quoted price.

Question 11

What if I'm not satisfied with the final result?

Accepted Answer

Client satisfaction is our priority. We include revision rounds in all services and work with you until you're completely satisfied with the final product before requesting final payment.

Question 12

Do you provide samples of your work?

Accepted Answer

Yes, we maintain a portfolio of case studies showcasing our work across different industries while maintaining client confidentiality. These demonstrate our quality and results.

Question 13

What qualifications do your writers have?

Accepted Answer

Our team consists of professional resume writers and web developers with industry experience, knowledge of ATS systems, and expertise in current job market trends and requirements.

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